Return & Refund Policy

Effective Date: February 26, 2026

Overview

Thank you for purchasing from Peak. We are committed to providing high-quality creatine and sports nutrition products. Please read our Return and Refund Policy carefully before making a purchase. By completing a purchase with us, you agree to the terms outlined below.

No-Refund Policy

All sales are final. Peak does not accept returns or issue refunds for products that have been opened, partially used, or where the customer has simply changed their mind. Due to the nature of consumable nutritional supplements, we are unable to process returns or refunds based on personal preference, taste, or dissatisfaction with results.

Exceptions — Significant Product Issues

Peak will consider a refund or replacement only in cases where there is a significant, verifiable issue with the product contained within the sealed container at the time of delivery. Qualifying issues may include, but are not limited to:

•  The product is contaminated, spoiled, or otherwise unusable upon first opening the sealed container.

•  The product received is materially different from what was ordered (e.g., wrong product, wrong flavor, or incorrect formulation).

•  The container arrives damaged or compromised in a way that affects the integrity or safety of the product.

•  A manufacturing defect is present that affects the usability or safety of the product.

To be eligible for a refund or replacement under these exceptions, customers must contact us within 7 days of receiving the product. Claims submitted after this window will not be considered. Peak reserves the right to request photographic evidence or other documentation to verify the reported issue prior to approving any refund or replacement.

How to Submit a Claim

If you believe your order qualifies under the exceptions described above, please contact our customer support team within 7 days of delivery with the following information:

•  Your full name and order number.

•  A detailed description of the issue with the product.

•  Clear photographic or video evidence of the product defect or damage.

•  The product batch number or lot number (if visible on the container).

Please submit all claims to our customer support team at customersupport@livepeak.us. Our team will review your claim and respond within 3–5 business days.

Product Review Inquiries

If you have a question regarding the editing or moderation of a specific product review, please direct your inquiry to our customer support team at customersupport@livepeak.us. Please include the product name, the review in question, and a description of your concern. Our team will review your request and respond in a timely manner.

Approved Refunds

If your refund claim is approved, the refund will be issued to your original payment method within 5–10 business days. Peak is not responsible for any delays caused by your financial institution in processing the refund. Alternatively, at our discretion, we may offer a product replacement in lieu of a monetary refund.

Non-Returnable Items

The following items are non-returnable and non-refundable under any circumstances: opened or used products not qualifying under the significant product issue exceptions listed above, products purchased during a promotional sale or clearance event, and gift cards or promotional credits.

Changes to This Policy

Peak reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is the customer's responsibility to review this policy periodically.

Contact Us

For all return, refund, or product review inquiries, please contact:

Peak Customer Support

Email: taylor@livepeak.us